Terms and Conditions for Man With Van Parsons Green

These Terms and Conditions set out the basis on which Man With Van Parsons Green provides moving, transport, delivery, and related carrying services within the UK. By making a booking, confirming a quote, or allowing our team to commence work, the customer agrees to be bound by these terms. These conditions are intended to be fair, clear, and consistent with UK consumer and transport practices. They apply to all standard man with van services, including small removals, single-item transport, and general courier-style loads, unless otherwise agreed in writing.

The customer is responsible for reading these terms before booking. If any part of these terms is unclear, it is the customer’s responsibility to request clarification before the service begins. Any changes to the agreed scope of work, timing, access, or load details may affect the price, the vehicle required, and the availability of the service. Man With Van Parsons Green reserves the right to refuse a booking where the customer’s requirements cannot be met safely, lawfully, or within the agreed service limits.

These terms apply to quotations, provisional bookings, confirmed bookings, and completed jobs. They also apply where the service is arranged on behalf of a third party, provided the person making the booking has authority to do so. For the avoidance of doubt, the customer remains responsible for accuracy of information supplied at the time of booking, including collection and delivery addresses, access restrictions, item descriptions, and any special handling requirements.

1. Booking Process

All bookings are subject to availability and are not confirmed until accepted by Man With Van Parsons Green. A booking request may be made by the customer through the agreed booking channel, with details including the date, time window, service type, addresses, item list, floor levels, parking restrictions, and any additional labour or waiting time likely to be required. A quotation is based on the information supplied and may be adjusted if the actual job differs materially from the description given.

When a booking is accepted, the customer will normally receive confirmation of the scheduled service, the expected price basis, and any conditions relating to timing or access. The customer must check the confirmation carefully and notify us promptly of any errors. If the customer fails to disclose relevant information, such as difficult access, excess weight, fragile goods, dismantling requirements, or stairs, the company may revise the quotation or decline to proceed where the service cannot be performed safely.

We aim to arrive within the agreed time window, but arrival times may be affected by traffic, weather, road closures, vehicle issues, or prior delays. Time estimates are provided in good faith and are not guaranteed unless expressly stated as a fixed appointment. The company may use subcontractors or suitable vehicles and staff to fulfil the booking, provided the standard of service remains reasonably equivalent. The customer should ensure that someone authorised is present at collection and delivery unless alternative arrangements have been agreed.

During booking, the customer must declare whether any items are heavy, oversized, hazardous, high-value, or delicate. Failure to declare such items may result in refusal to carry them, additional charges, or cancellation of the service. Items that require specialist lifting, regulated handling, or dedicated equipment may fall outside the scope of a standard van with man service unless pre-approved. The company retains the right to request photographs, item lists, or further information to assess suitability.

2. Prices and Payments

Prices are generally calculated on the basis of time, vehicle use, labour, mileage, waiting time, parking costs, congestion charges where applicable, and any additional services requested. Where a fixed quote is issued, it is based on the facts disclosed by the customer and on the assumption that the job can be completed within the stated parameters. If circumstances at the job differ from those described, the company may charge extra for the additional time, labour, or resources required.

Unless otherwise agreed, payment is due on completion of the job or in accordance with any invoice terms stated in advance. The company may require a deposit, card pre-authorisation, or part-payment to secure the booking, particularly for larger or urgent jobs. All prices are stated in pounds sterling and may be subject to VAT where applicable. Any quoted price excludes unforeseen third-party charges unless specifically included.

The customer must ensure that sufficient funds are available for payment. If payment is made by bank transfer, card, or other agreed method, the customer must follow the payment instructions provided. The company may withhold release of goods, where lawful and reasonable, until payment has been received in full for the completed service. If a payment is declined, reversed, or disputed without valid reason, the customer may be charged administrative fees and any reasonable costs incurred in seeking recovery.

Additional charges may apply where the customer requests extra stops, additional loading or unloading, stair carry, waiting time, packing assistance, disassembly, reassembly, storage of items in the vehicle, or any other service not originally included in the quote. The customer agrees that staff may stop work if payment terms are breached or if the job becomes unsafe, unlawful, or materially different from the agreed scope. In such cases, the customer remains liable for the work completed to that point.

3. Cancellations, Amendments, and Delays

The customer may request cancellation or amendment of a booking, but the company is entitled to charge a cancellation fee depending on notice given, planning already undertaken, and any direct costs incurred. Where a booking is cancelled at short notice, or where the vehicle and staff have already been assigned, a reasonable charge may apply to cover lost time and administrative expenses. Specific cancellation terms may be communicated at the time of booking and will take precedence if stated.

If the customer changes the booking details after confirmation, the company may revise the quotation, the schedule, or the service conditions. Changes may include altering the date, time, addresses, volume, or type of items. Where a customer is not ready at the agreed time, or access is delayed for reasons within the customer’s control, waiting charges may apply. If the delay is excessive, the company may re-schedule, leave the site, or treat the booking as cancelled by the customer.

The company may cancel or suspend a booking where the customer has provided inaccurate information, where payment arrangements are not met, where staff safety is compromised, or where unforeseeable events prevent performance. These events may include severe weather, vehicle breakdown, road restrictions, accidents, or other circumstances beyond reasonable control. In such cases, the company will use reasonable efforts to rearrange the service, but it will not be liable for losses caused by the cancellation or delay to the extent permitted by law.

The company shall not be liable for indirect losses arising from cancellation, including missed appointments, lost profits, missed deadlines, or consequential expenses, except where such liability cannot be excluded by law. The customer is advised to make appropriate contingency arrangements where timing is important. If a booking involves a chain of services, the customer accepts that one delay may affect the broader schedule, and the company is not responsible for third-party timing commitments unless expressly agreed in writing.

4. Liability and Customer Responsibilities

The company will take reasonable care when handling goods, property, and premises. However, the customer must ensure that all items are appropriately packed, secured, and suitable for transport unless packing is part of the agreed service. Fragile items should be clearly identified, and the customer should retain essential documents, cash, jewellery, medicines, passports, and other personal valuables rather than placing them in transit. The company accepts no responsibility for items of exceptional value unless such items have been specifically declared and accepted in writing.

The customer is responsible for ensuring that access routes, stairways, driveways, parking spaces, and loading areas are safe and available. Any damage caused by defective access, unstable surfaces, overloading by the customer, or misleading instructions will not be the responsibility of Man With Van Parsons Green. The customer must also ensure that the property and contents are insured for their own peace of mind, as the company’s liability is limited as set out in these terms and as allowed by law.

Where our staff are asked to lift or move items, the customer must disclose accurate weights and dimensions. The company may refuse to move an item if it appears unsafe, if the weight exceeds manual handling limits, or if suitable equipment is not available. Although reasonable care is taken, minor cosmetic marks may occur during normal loading and unloading operations. The company will not be responsible for pre-existing damage, hidden defects, poor packaging, or damage caused by items moving because they were not secured properly by the customer.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, the company’s total liability for any claim arising from a booking shall be limited to the value of the service paid for, or such other amount as may be required by applicable law. Claims must be notified within a reasonable time and supported by evidence where appropriate.

5. Waste, Disposal, and Regulatory Compliance

The customer must not place waste, refuse, or unwanted materials on the vehicle unless this has been explicitly agreed as part of the service. If the job includes the removal of waste, the customer acknowledges that waste handling is regulated in the UK and may require lawful disposal arrangements. Man With Van Parsons Green will only transport waste where it is permitted to do so and where the destination, carrier responsibilities, and documentation requirements are properly managed in accordance with applicable regulations.

The customer must accurately describe any waste materials in advance, including mixed household waste, bulky items, electrical goods, mattresses, wood, metal, green waste, or construction debris. Certain items may require specialist collection, separate disposal, or compliance with duty-of-care requirements. The customer is responsible for ensuring that the waste being handed over is lawful to collect and does not include prohibited, dangerous, or controlled substances. Where required, the customer may need to provide evidence of the source or nature of the waste.

The company may refuse to transport or dispose of any waste if it suspects the materials are unlawful, improperly segregated, contaminated, or outside the agreed scope. The customer agrees not to conceal hazardous materials, sharps, chemicals, oils, asbestos, gas cylinders, clinical waste, or other restricted items among general goods. If such items are discovered, the company may stop the job immediately, charge for time already spent, and notify the relevant authorities where necessary. Any costs, penalties, or losses arising from the customer’s breach will be the customer’s responsibility.

Where the service includes disposal or removal of waste, title to the waste passes only when lawfully accepted by the company for transport or disposal. If the customer abandons goods without permission, or if items are left in the vehicle after delivery, the company may treat them as waste only where lawful to do so and subject to the relevant regulations. The customer remains responsible for ensuring compliance with any legal duty relating to waste transfer, recycling, and responsible disposal.

6. Conduct, Safety, and Access

Customers must provide a safe working environment for staff. This includes reasonable access, adequate lighting where needed, and the absence of aggressive behaviour, intoxication, harassment, or unlawful interference. The company may withdraw staff immediately if they are exposed to abuse, threats, or unsafe conditions. In such circumstances, the customer may be charged for the visit and any work already completed. The customer must also ensure that pets, children, and other hazards are managed appropriately during the service.

If there is insufficient parking, restricted access, or a need for permits, the customer is responsible for securing the necessary arrangements unless the company has specifically agreed to do so. Any fines, penalties, clamping charges, or loss resulting from the customer’s failure to arrange lawful access shall be the customer’s responsibility. The customer must also ensure that the goods being moved are legally owned by them or that they have the owner’s permission to arrange transport.

7. Complaints and Claims

If the customer is dissatisfied with the service, they should raise the issue as soon as reasonably possible so that it can be reviewed. Any claim for loss or damage should be reported promptly and accompanied by relevant evidence, such as photographs, a description of the issue, and proof of value where applicable. The company will consider complaints fairly and in line with applicable UK consumer rights and contract law. However, a complaint does not automatically create a right to refund or compensation.

Claims relating to damage must take account of the nature of the service, the condition of the goods, and the customer’s packing and disclosure obligations. The company is not responsible for losses caused by inherent defects, normal wear and tear, inadequate packing, or matters outside its reasonable control. Any agreed settlement may be made in full and final resolution of the matter, and the company may request that the customer signs confirmation of settlement where appropriate.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

By using the service, the customer confirms that they understand and accept these conditions in relation to the man with van service provided by Man With Van Parsons Green. These terms may be updated from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of booking will normally apply to that booking unless a newer version has been expressly agreed. Acceptance of a quote or attendance at the job constitutes acceptance of these terms.