Privacy Policy
Man with Van Parsons Green Privacy Policy
This Privacy Policy explains how Man with Van Parsons Green collects, uses, stores and shares personal data about customers in the Parsons Green area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all customers and prospective customers who contact, book or use Man with Van Parsons Green services within the Parsons Green area.
Who we are and scope of this policy
Man with Van Parsons Green is a local removals and transportation service provider operating in and around Parsons Green. For the purposes of data protection law, Man with Van Parsons Green is the data controller in respect of the personal data described in this Privacy Policy. This policy covers all personal data that we collect and process about customers, prospective customers and individuals acting on behalf of business customers in the Parsons Green area.
Personal data we collect
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking or use our services:
Identification details such as your name and, where relevant, business name and job title.
Contact details such as address, collection and delivery addresses, area of residence, and any alternative contact person details you provide, along with communication preferences.
Booking and service details such as the date and time of your move or transport service, details of items to be moved, access information for properties, special instructions and notes relevant to completing the service.
Payment and billing details such as information required to issue invoices and confirm that payment has been made. We do not store full card details if payment is processed through a third-party payment provider.
Communication records such as information you provide in phone calls, written correspondence, messaging or feedback, including complaints, reviews and any follow-up communications.
Technical and usage information such as basic technical identifiers relating to your use of our website or online enquiry forms, including IP address, device information and basic analytics data. This is used to help us understand how our services are used and to maintain security.
How we collect your personal data
We collect personal data directly from you when you contact us by phone, through an online form, or in writing, when you request a quote, make a booking or interact with our staff. We may also receive personal data from third parties where you have authorised someone else to arrange services on your behalf, for example an estate agent, letting agent, landlord or family member who provides your details so that we can provide you with our services.
Lawful basis for processing personal data
We only process personal data where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Performance of a contract. We process your personal data to provide you with quotes, confirm bookings, carry out removals and transport services, manage payments and communicate with you about your booking. This processing is necessary to enter into and perform a contract with you.
Legitimate interests. We may process your personal data when it is necessary for our legitimate interests, provided your rights and freedoms are not overridden. This includes managing our business operations, improving our services, maintaining records, handling queries and complaints, preventing fraud and ensuring the safety and security of our staff, vehicles and customers.
Legal obligations. We may process and retain certain personal data where required to comply with legal and regulatory obligations, such as tax, accounting and record-keeping requirements, or to respond to lawful requests from public authorities.
Consent. In limited cases, we may rely on your consent, for example if you specifically agree to receive certain types of marketing communications. Where processing is based on consent, you may withdraw your consent at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide quotations, respond to enquiries and manage bookings and service delivery.
To plan and carry out removals and transport services, including arranging staff and vehicles and confirming access details.
To issue invoices, process payments and maintain financial records.
To communicate with you before, during and after your booking, including service updates, confirmations and follow-up information.
To handle feedback, complaints and disputes and to improve the quality of our services.
To maintain safety and security, prevent misuse of our services and protect our legal rights.
To comply with applicable laws and regulations, including tax and accounting rules.
Data sharing and processors
We do not sell your personal data to third parties. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.
Service providers. We may use third-party service providers acting as data processors to support our operations. These may include payment processing providers, accounting and bookkeeping service providers, secure data storage and cloud hosting providers, IT support providers and providers of communication tools. These processors are only permitted to process your personal data in accordance with our documented instructions and are required to implement appropriate technical and organisational security measures.
Professional advisers. We may share personal data with professional advisers such as accountants, auditors, legal advisers or insurers where necessary to obtain professional advice or manage legal claims.
Authorities and legal requirements. We may disclose personal data where required to do so by law or where we believe it is necessary to protect our rights, property or the safety of our staff or customers, or to assist with the prevention and detection of crime.
We will only transfer personal data outside the United Kingdom or European Economic Area where appropriate safeguards are in place in accordance with data protection law.
Data retention
We keep personal data for no longer than is necessary for the purposes for which it was collected. Retention periods are determined by considering the type of data, the purposes of processing, legal and regulatory obligations and our legitimate business needs.
In general, booking and service records, including contact information and invoices, are retained for a period that allows us to meet tax, accounting and legal record-keeping requirements and to respond to any queries, disputes or claims that may arise after the service. Communication records and enquiry details may be retained for a reasonable period so that we can respond to follow-up queries and maintain accurate records of our interactions with you.
When personal data is no longer needed, we take steps to securely delete or anonymise it so that you can no longer be identified.
Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Measures include limiting access to personal data to staff and processors who need it to perform their roles, using secure systems and storage, and providing training to staff on data protection responsibilities. While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected.
Right to erasure. In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify or erase your data.
Right to data portability. In specific circumstances, you may have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format and to request that it is transmitted to another controller where technically feasible.
Right to object. You may have the right to object to certain types of processing, including processing based on our legitimate interests or for direct marketing purposes.
Where we rely on consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details published on our website or provided to you in our service communications. We will respond to your request in accordance with applicable data protection laws.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe that your data protection rights have been infringed. We would encourage you to contact us first so that we have an opportunity to address your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any significant changes will be indicated on our website or communicated to you where appropriate. The updated Privacy Policy will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
