Terms and Conditions
Man with Van Parsons Green Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Parsons Green provides removal, transport, delivery and related services within the United Kingdom. By making a booking, using our services, or allowing our operatives to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company that requests or receives services from Man with Van Parsons Green.
Company means Man with Van Parsons Green and any authorised subcontractors engaged to carry out the services.
Services means any man and van, removal, collection, delivery, loading, unloading, packing, furniture moving, transport, or related services provided by the Company.
Goods means any items, property or belongings transported, handled or otherwise dealt with by the Company in the course of providing the Services.
Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides man and van and removal services for domestic and commercial Customers, including collection and delivery of Goods, home and office moves, small removals, and transport within the Companys service area and across the UK as agreed at the time of booking.
The precise scope of the Services, including collection and delivery addresses, dates, times, vehicle size, number of operatives and any additional services, will be confirmed at the time of booking based on the information supplied by the Customer.
The Company reserves the right to refuse to carry out any work which, in its reasonable opinion, is unsafe, unlawful, or outside the agreed scope of the Contract.
3. Booking Process
Bookings may be requested by the Customer through the Companys recognised booking channels as advertised from time to time. All bookings are subject to acceptance by the Company.
When requesting a booking, the Customer must provide accurate and complete information, including but not limited to the following details as applicable.
Collection and delivery addresses and any access restrictions or parking limitations.
Approximate inventory or description of Goods, including any heavy, fragile or unusual items.
Preferred date and time of the Service and any time constraints.
Any requirement for packing, dismantling or reassembling items.
Any special instructions that may affect the handling or transport of the Goods.
The Company will provide an estimate or quotation based on the information supplied. The Customer acknowledges that any quotation is given on the understanding that the information provided is accurate and that the final charge may vary if the actual work differs from that described at the time of booking.
A booking is only confirmed when the Company has accepted the request and, where required, the Customer has paid any applicable deposit or provided card details to secure the booking.
4. Charges and Payment
The Companys charges may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking. Any minimum charge, call-out fee, congestion or toll charges, and additional labour charges will be confirmed prior to commencement of the Services where reasonably possible.
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may require full or partial payment in advance, or a deposit to secure the booking. Where a deposit is required, the booking will not be confirmed until the deposit has been received by the Company.
Payment methods accepted will be notified to the Customer during the booking process. The Customer is responsible for ensuring that sufficient funds are available and that any payment method provided is valid and authorised.
If payment is not made when due, the Company reserves the right to charge reasonable interest on overdue sums and to recover any costs incurred in seeking payment, including legal and collection expenses.
Additional charges may apply where.
There are delays caused by the Customer, including waiting time due to lack of access or Goods not being ready to move.
The volume or nature of the Goods exceeds the information provided at the time of booking.
Additional services are requested on the day, such as extra loading, unloading, dismantling or reassembly of furniture.
Parking fees, fines or other charges are incurred as a direct result of inadequate instructions or arrangements by the Customer.
5. Customer Responsibilities
The Customer is responsible for.
Ensuring that adequate and legal parking is available at all collection and delivery locations. Any parking permits or permissions required must be arranged by the Customer in advance.
Ensuring that all Goods are suitably packed, secured and ready to be moved, unless the Company has expressly agreed to provide packing services.
Providing clear access to the property, including stairways, lifts and corridors, and notifying the Company in advance of any access issues such as low ceilings, narrow doorways or restricted parking.
Supervising the loading and unloading of Goods where necessary, and ensuring that nothing is left behind or taken in error.
Complying with all applicable laws and regulations related to the Goods, including but not limited to the transport of regulated, hazardous or prohibited items.
The Customer must not request the Company to transport any of the following items, and the Company accepts no liability in respect of them if they are transported without its knowledge.
Hazardous, illegal or dangerous goods, including explosives, flammable substances, gas cylinders, chemicals or drugs.
Cash, precious metals, jewellery, watches, deeds, securities, financial instruments, or items of particular value or importance.
Perishable goods or live animals, unless explicitly agreed in writing.
6. Access and Parking
The Customer must ensure that appropriate parking is arranged for the Companys vehicle at each relevant location and that the Company is informed of any restrictions such as time limits, loading bays, controlled parking zones, or height or weight limits.
If the Company incurs parking charges or penalty notices due to the absence of proper arrangements or instructions, these costs may be added to the Customer's final bill.
If the vehicle cannot park within a reasonable distance of the property, or if access is significantly more difficult than described, the Company may charge additional fees for the extra time and labour required, or may, at its discretion, refuse to perform the Services if it is unsafe or impractical to proceed.
7. Cancellations and Amendments
The Customer may cancel or amend a booking by providing notice to the Company through the recognised communication channels.
Where cancellation is made more than 48 hours before the scheduled start time, any deposit paid may be refundable at the Companys discretion, subject to any non-recoverable costs already incurred.
Where cancellation is made less than 48 hours before the scheduled start time, the Company reserves the right to retain part or all of any deposit paid and to charge a reasonable cancellation fee to cover loss of business and allocated resources.
If the Customer fails to be present at the agreed time and location, or otherwise fails to provide access so that the Services cannot be performed, this may be treated as a late cancellation, and the Company may charge up to the full quoted amount.
The Company will use reasonable efforts to accommodate any change requested by the Customer to the date, time or scope of the Services, but cannot guarantee availability. Changes may result in amended charges and may, in some cases, be treated as a cancellation and rebooking.
The Company reserves the right to cancel or postpone the Services due to reasons beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, illness, accidents, or other circumstances making it unsafe or impossible to proceed. In such cases, the Company will seek to reschedule the booking or provide a refund of any pre-paid charges for Services not provided, but shall not be liable for any indirect or consequential loss arising from such cancellation or postponement.
8. Liability and Insurance
The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Companys liability for loss of or damage to Goods is subject to the limitations set out in this section.
The Companys liability for any single claim, or series of related claims, for loss of or damage to Goods shall not exceed a reasonable replacement value of the affected items, subject to any specific limits notified to the Customer and to any insurance arrangements in place at the time of the Service.
The Company shall not be liable for.
Loss or damage arising from faulty or inadequate packing, unless the Company has undertaken such packing.
Loss or damage to Goods where the Customer or a third party has assisted with loading or unloading and such assistance was a contributing factor to the loss.
Minor cosmetic damage, wear and tear, or pre-existing defects, including scratches, scuffs or marks that were present prior to the Service.
Loss of or damage to fragile or high value items such as glass, mirrors, artwork, antiques, technology or instruments, unless such items have been properly packed and specifically declared to the Company in advance.
Indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress.
The Customer is encouraged to arrange appropriate insurance cover for Goods of high value or special significance. The Companys staff are not authorised to accept liability beyond that set out in these Terms and Conditions.
Any claim for loss or damage must be notified to the Company as soon as reasonably practicable and no later than seven days after completion of the Services. The Customer must provide reasonable evidence of the loss or damage and must allow the Company a reasonable opportunity to inspect the affected Goods.
9. Limitations and Exclusions
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
Subject to the above, the Companys total aggregate liability to the Customer in respect of any Contract shall be limited to the amount paid or payable by the Customer for the Services under that Contract.
The Company shall not be responsible for delays or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to traffic congestion, road closures, accidents, weather events, industrial disputes, or acts of third parties.
10. Waste Regulations and Prohibited Items
The Company operates in compliance with applicable UK waste and environmental regulations. The Customer must not request the Company to dispose of waste in any manner that is unlawful or inconsistent with these regulations.
The Company is not a general waste disposal contractor and will not remove household refuse, construction rubble, hazardous waste or similar materials unless this has been expressly agreed in advance and the Company holds any necessary licences or approvals.
Where the Company agrees to transport items for disposal or recycling, it will do so to an appropriate facility. Any charges levied by such facilities will be passed on to the Customer in addition to the Companys service fees.
The Customer must not include any prohibited, hazardous or controlled substances among the Goods. If the Company discovers such items, it may refuse to transport them and may, at its discretion, terminate the Contract immediately without refund. The Customer will be responsible for any costs, fines, or liabilities arising as a result of any breach of this obligation.
11. Complaints
The Company aims to provide a professional and reliable removal and man with van service. If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible, preferably on the day of the move so that the Company has an opportunity to address the concern promptly.
If a complaint cannot be resolved informally on the day, the Customer should submit a written complaint with full details of the issue, including the date of the Service, addresses involved, and a description of the problem. The Company will investigate the complaint and respond within a reasonable time frame.
12. Data Protection and Privacy
The Company will collect and use personal information about the Customer only as necessary to arrange and provide the Services and to administer the Contract. This may include the Customers name, address, contact details, and details necessary for payment and booking.
The Company will take reasonable steps to keep such information secure and will not sell or disclose it to third parties except where required for the performance of the Services, for legal reasons, or where the Customer has given consent.
13. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
14. General Provisions
If any provision or part-provision of these Terms and Conditions is or becomes invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion will not affect the validity and enforceability of the rest of these Terms and Conditions.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Contract is between the Customer and the Company. No other person shall have any rights to enforce any of its terms.
These Terms and Conditions may be updated or amended from time to time. The version in force at the time of the Customers booking will apply to that Contract. Continued use of the Companys Services following any update will constitute acceptance of the revised Terms and Conditions.
